NSB Logo Jennifer Moss Jennifer Moss

Jennifer Moss

Speaker Featured

Waterloo, Ontario, Canada

Future-Focused Workplace Expert, Award Winning Author, and Journalist

Jennifer Moss is a highly-requested international speaker, and workplace culture strategist for large enterprise firms. She is an award-winning, multi-book author, nationally syndicated radio columnist and freelance journalist.  Jennifer is a sought-after workplace expert – outlets include BBC, CNN, TIME, The New York Times, among others. She was named to the 2022 Deloitte Thinkers50 Radar list. Her next book will be published in 2024 by Harvard Business Press.

Keynote Speeches

Virtual Keynotes & Webinars

Jennifer Moss will appear live from her home/studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She’ll customize to your group and engage in Q&A.

(re)Discovering Happiness at Work

We’ve come through a crisis and for better or worse – it changed us. We gained plenty of skills – how to pivot on the fly, work from anywhere, adopt new tech, build resiliency. We might be feeling hopeful, but we have a long way to go – Gallup says that less than 1 in 4 people are thriving at work.

If the dust is settling and our well-being is (re)booting in our personal lives, why does work still feel so “meh”? We feel less confident, less effective, less connected – blame that on chronic stress – but we’re also hungry for purpose and meaning. We want our MOJO back!

In her newest keynote offering (re)Discovering Happiness at Work, award-winning author and journalist, Jennifer Moss, will engage audiences with novel ways to bring that lost sense of purpose back to work and life. With the latest behavioral and economic sciences research, Jennifer explains what makes us want to show up at work and how to tear down the psychological barriers that are holding us back. This is a high energy, future-focused, entertaining, data-backed discussion. It will have the audience nodding, “you get me,” while feeling like, “I can do this!”

Takeaways include:

  • (re)Imagine the Future: How to turn our gaze back to the future and decide how we want to be and what we can accomplish when we do.
  • (re)Connect Our Diverse Workforce: How to think differently about the multigenerational workforces, Equity Deserving populations, and increasing diversity in our workforces.
  • (re)Prioritize Autonomy: Understand what flexibility actually means. Why employees care so much about autonomy and how you can use it to create value.
  • (re)Build Belonging: How and why to invest in belonging, connection, and friendships which are more important than ever, and more difficult to create in hybrid workplaces.
  • (re)Store Purpose and Meaning: How and Why we need to connect our efforts to purpose and how to begin evolving our employee value propositions.

See full keynote info sheet.

See teaser video.

Read more in her latest HBR article: Jennifer Moss on ‘Creating a Happier Workplace Is Possible

Reducing Stress and Increasing Engagement in Changing Times

Since the pandemic we’ve been operating in crisis mode. It took 41 percent of the global workforce to resign for us to finally admit, crisis mode may not be sustainable. And yet, here we are in 2023, growth expectations have not slowed, workloads are still unmanageable, and people keep quietly quitting or quitting outright.

The lack of stress-testing before the pandemic caught organizations completely off guard. It wasn’t just overwork, there were changes in process, new technology to master, ever-increasing meetings, new modes of working, rising loneliness, and an explosion of inefficiencies that felt like pouring glue into an already sluggish wheel.

Although there’s a strong desire to put the past into the rearview, Jennifer believes that’s a mistake. Three years of living in fight/flight/freeze changes people. We can’t go back. And, do employees really want more? Or do they just want something different? A ‘jam the toothpaste back in the tube’ strategy has never worked – why would it now?

Jennifer Moss, globally recognized as an expert in workplace wellness, can show you how to capture those lessons from the past to make a better future of work.

Takeaways include:
• How to better measure risk of attrition and disengagement before it’s too late
• Tackling unmanageable workloads (it’s not what you think)
• The six root causes of burnout—and what organizations can do to prevent it
• Why traditional corporate wellness initiatives may worsen the problem
• Leading in the age of quiet quitting, rage applying, and future work trends
• Ways to shape a better hybrid/remote/in-person strategy to prevent burnout
• How organizations can lead with empathy and why that matters right now

Combating Burnout to Reach our Goals

Can you really be both “happy” and “at work”? Loving what we do makes us more engaged, productive and higher performing. So, why is only 13% of the global workforce happy and engaged? Despite all the stats, happiness strategies are often low on the workplace priority list. With 50% of our waking hours spent at work in our lifetime; this is a massive problem. It isn’t just costing employers – studies show that employee disengagement is making us lonely, anxious, and harming our health.

Jennifer Moss believes we can solve this well-being crisis and has the research and data-backed insights to show us how. Drawing on her experiences in behavioural sciences and member of the Global Happiness Council think tank, Jennifer provides audiences with practical advice to become happier, healthier, and higher-performing.

Takeaways include:

  • The insights from behavioral sciences on how to be the most effective leaders or managers
  • Psychological fitness techniques to better manage stress
  • The organizational shift in focus from work/life balance to work/life continuum – what this means and how can we achieve it
  • Taking the lessons learned during the pandemic and applying them to our post-pandemic life
  • A deeper understanding of neuroplasticity and how to leverage it for a happier personal and professional life
  • How to practice “active listening” a tenet of empathy to increase trust and sense of community at work
  • The tools to reframe stressful experiences through cognitive resilience building
  • A set of easy-to-apply, five-minute daily habits that can increase psychological fitness
Leadership & Psychological Safety

Leadership & Psychological Safety during the recovery. 

The recovery refers to the time we find ourselves in now, and that we expect to last for the next one to two years. Why are some leaders weathering the storm better than others?

Jennifer argues that the answer to this question most often lies in the psychological fitness of those leaders, and she outlines the keys to sustainably lead teams now and in the aftermath of the pandemic. Moss shares the keys to sustainable and empathetic leadership:

  • Modeling the Behaviour
  • Understanding the Difference between Hygiene and Motivation
  • Make it Safe for Hard Conversations
  • Listen and Take Action
  • Prioritize Psychological Safety and Physical Safety Equally

The new future of work is here, and if leaders lack empathy and emotional flexibility, it will be easy to fall back into old patterns that don’t solve new problems and keep organizations and teams from flourishing

Customized Presentations

Jennifer also offers customized presentations developing happiness habits and more. Contact us for more information.

Platform Plus Presentations

Unique formats and ways to connect with audiences.
Video/Online Program
Jennifer offers remote presentations or online video training. She'll appear live from her studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She'll customize to your group and engage in Q&A.

Audience reviews:

  • In her speaking, Jennifer does a masterful job at weaving together the threads of personal experience with the art & neuroscience of motivation to deliver a compelling message, that causes the audience to reflect on how we think & interact not only in our careers, but also in our personal lives.

    - Chief Financial Officer, Communitech
  • Jen stands apart from this field as someone who is not just passionate about the issue, a passion that makes her presentations shine, but has the data and the experience to back up her beliefs. She’s a great speaker on an important topic. What more could you ask for?

    - Executive Conference Producer with The Conference Board of Canada
  • I was genuinely entertained by her storytelling and inspired by her message. She showed an authentic level of comfort with the audience and you could sense that everyone was highly engaged in her talk.

    - President, GM Canada
  • The event has gone well and Jennifer brightened everyone's perspective with her presentation and gave us all something to consider in terms of happiness.

    - Chapter Chair, Canadian Property Tax Association - Ontario Chapter
  • Very engaging speaker with powerful message. She was ultimately fabulous.

    - Attendee, Canadian Health and Wellness Innovations Conference
  • It was so great! Audience was engrossed - laughing, snapping pics of the deck, engaged and riveted.

    - Financial Insurance Conference Planners (FICP)

Speaker Biography

Award-winning writer, committed researcher and syndicated radio columnist, Jennifer Moss is a leading voice of this generation on work-related topics. She is a sought out commentator for global media as an expert in workplace culture, employee well-being, mental health, and burnout, as well as the future of work and leadership.

Her most recent book, The Burnout Epidemic, was named 10 Best New Management Books for 2022 by Thinkers50 and shortlisted for the 2021 Outstanding Works of Literature Award. Her next book will be published in 2024 by Harvard Business Press.

Jennifer writes for Harvard Business Review and Fast Company and her work is frequently included by CNN, TIME, The New York Times, The Wall Street Journal, and The Washington Post.

A recognized authority in her field, Jennifer received the International Female Entrepreneur of the Year Award and named a Canadian Innovator of the Year. She was recently named to the Deloitte Thinkers50 Radar 2022 and has been nominated again for the award in 2023.

Confident and engaging, Jennifer’s talks strike a balance between informative and inspiring/motivational.  Jennifer focuses on making every talk impactful and gladly invests time with each client to understand the objectives of their event. As a journalist who is always researching, she customizes each presentation with the most recent and relevant data for the industry and audience.