NSB Logo Jay Kiew Jay Kiew

Jay Kiew

Speaker

Vancouver, BC, Canada

Innovation and Change Navigation Strategist

Jay Kiew is an innovation strategist and the world’s leading expert on Change Fluency, having delivered >$2B of impact for 400+ executives by designing, developing and delivering organizational transformations. He brings 15+ years of strategy and human capital experience from Deloitte, TELUS & ADP, having led mission-critical strategic transformations. At the age of 19, Jay Kiew became the world’s youngest Distinguished Toastmaster and has since been featured in the Financial Times, Globe and Mail, Financial Post, Ivey Business Journal, Change Leadership, and more. Jay holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters and their stubborn Shiba Inu named Brooklyn, who taught him that some change requires treats.

Keynote Speeches

NAVIGATE: Leading teams through digital disruption

Navigating this era of digital disruption can often feel like we’re journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.

As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption. In this 60-minute keynote, disruption strategist Jay Kiew will share research-backed case studies and playbooks of trailblazing organizations and individuals that have successfully navigated change. He will unpack Change Fluency™, the leading change navigation playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.

Audiences will come away with…

  • Understand how to navigate disruption with confidence and connection, leveraging key research-backed insights and case studies about market leaders that have flourished in disruption.
  • Change Fluency, the proven three-step change management playbook for leaders to create adaptive organizations.
  • How to use personal and professional challenges as catalysts to cultivate growth and resilience.

Perfect for…

  • Leaders who are looking to drive transformation that sticks and stands out
  • Leaders wrestling with digital transformations & human capital disruptions
EVOLVE: Driving Innovation in the Age of AI

In this age of artificial intelligence, how is work evolving beyond ChatGPT?

As the world adopts AI, organizations will struggle to find their competitive edge. After all, using the same groundbreaking platforms will result in the same groundbreaking results – ultimately leading to a lack of differentiation between competitors. Individuals and industries must learn to differentiate themselves or be disrupted.

In this 60-min keynote, innovation strategist Jay Kiew will share how trailblazing organizations are driving innovation and integrating AI meaningfully. He will also unpack Change Fluency™, a leading change navigation playbook that equips audiences with strategies needed to skillfully navigate the evolution of work.

The transformation that attendees experience

  • Understand how the AI ecosystem is shifting the future of work, pinpointing the areas of greatest impact and opportunity.
  • Develop the Change Fluency™ necessary to drive innovation at work come Monday.
  • Learn how to create capacity with a digital workforce in supply chain management

Perfect for…

  • Learners curious about how work is being reimagined in 2025
  • Leaders who want to overcome barriers to AI adoption and enable their teams to integrate AI meaningfully within their organizations
  • Executives looking to understand where market leaders are applying generative and agentic AI
FLOURISH: Transforming resilience into joy through turbulent times

When disruption hits our lives, how do we flourish in the face of adversity?

In this 60-minute keynote, change navigation strategist Jay Kiew, half-blind cancer survivor and change navigation strategist, dives into the dynamics of transforming resilience into joy — even through our toughest times — while exploring the impact of community and connection.

He brings audiences on an unexpected journey of how our deepest struggles can unveil unexpected opportunities for joy and growth, inspiring audiences to reimagine their futures.

Audiences will come away with…

  • Strategies for resilience and positivity amidst upheaval
  • The surprisingly transformative power of community support in overcoming challenges
  • Case studies of the importance of organizational connections in enhancing collaboration

Perfect for…

  • People leaders figuring out how to shift culture and bring joy back into their teams
  • People leaders wanting to introduce futures thinking to their organizations
CHANGE FLUENCY: Leveraging the Language of Change to Drive Growth

As today’s change landscape accelerates, we are required to drive transformation while managing resistance, navigating change fatigue and ensuring cohesive team cultures. Our role, as leaders, is more complex and uncertain than ever before, as we constantly ask ourselves “How do we bring our teams along the journey?” and “What is holding us back from innovation and growth?”

The difference between organizations that thrive and those that struggle isn’t about managing change – it lies in developing fluency with it.

Just as learning a new language transforms how we think and communicate, developing Change Fluency transforms how we navigate disruption and drive growth. In this experiential 60-min keynote, innovation strategist Jay Kiew will unpack Change Fluency™, a leading change navigation playbook that equips audiences with strategies to speak the language of change with ease.

Audiences will come away with…

  • Understand the four Change Mindsets that shape our relationship with disruption
  • Learn the three core skills required to build a Change Fluent mindset
  • Develop the tactics necessary to integrate innovation at work come Monday.

Perfect for…

  • Leaders who want to transform their organization’s relationship with change from exhausting to energizing
  • Organizations seeking to differentiate themselves by mastering change as a core competency
  • Executives looking to drive transformation that delivers measurable growth
Jay's approach:

PCT (Problem, Credibility, Transformation)

>Problem

AI has allowed us to run faster, yet look more similar to our competitors than ever before.

Organizations are struggling to differentiate. The world continues to spin at rates of change faster than ever before, where digital disruption is a supersonic jet.

As teams sprint to catch up, with transformations reaching an all-time high ($2.3T in spend annually), leaders are struggling to drive innovation while simultaneously championing change. As a result, our teams are feeling fatigued, disengaged and paralyzed by choice in a landscape of infinite information.

>Credibility

Coming with 15+ years of delivering innovation and transformation at Deloitte, ADP, and TELUS, Jay Kiew has advised over 400 organizations on driving organizational innovation, tangibly creating over $2B in value through M&A, digital transformations, and policy reform.

>Transformation

Chart your course through change & disruption by equipping your audiences with Jay Kiew’s 3-step Change Fluency playbook, leaving them with a clear roadmap to turn chaos into clarity and momentum come Monday.

Audience reviews:

  • I was blown away by how customized Jay's keynote was for our signs and manufacturing executives. He clearly spent the time researching our industry! He both educated and energized us, leaving us feeling inspired with clear takeaways to tackle. - Sr. Vice President, Strategy & Marketing - International Sign Association
  • Our team was raving that Jay and Becky were our favorite facilitators ever. Your energy, your warmth, your ability to challenge and invite us to rethink our culture was phenomenal. - Executive Director, Collingwood Neighborhood House
  • Jay Kiew delivers an energetic, thought-provoking, and highly engaging keynote on AI, breaking down barriers to adoption and inspiring new perspectives on technology. His deep knowledge, humor, and dynamic presentation style keep audiences captivated, regardless of their AI expertise. Jay makes AI practical and accessible, sparking curiosity about how it can be leveraged in the workplace. His session is insightful, entertaining, and packed with valuable takeaways, making it a must-see for anyone looking to embrace the future of AI. - National Safety Council
  • Jay deeply customized his keynote for our leadership summit by incorporating our core messages. It was perfect. He punctuated the close of our 2-day conference. Thank you Jay Kiew for motivating us, inspiring us and sending us out on a high note! - VP Corporate Purpose and Social Good, Alberta Motor Association
  • Great energy and highly engaging. He added fun to a topic that can be complex or “heavy on the data,” making it accessible for our leaders. - Co-Operators
  • Engaging. Detail oriented. He is efficient and focused while managing to also be charismatic and put people at ease. He has brought incredible value to our team. - Executive Director, BC Parks & Recreation
  • It was so amazing to see Jay Kiew’s inspiring and informative keynote presentation at Tech Talent North today. I’m excited to apply what I learned in our workforce strategy! Thanks Jay! - Senior Manager, TD Bank, Future Workforce Strategy

Speaker Biography

Jay Kiew is an innovation strategist and the world’s leading expert on Change Fluency, with more than 15 years of transformation experience. He has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena. Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to hack through the thick of change and disruption.

Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months. As the Chief Innovation Officer at The Change Fluency Co, he now invests his time in equipping organizations in speaking the language of change better, particularly in Agentic AI innovation.

At the age of 19, Kiew became the world’s youngest Distinguished Toastmaster. He has since been featured in Forbes, USA Today, Digital Journal, the Financial Times, Globe and Mail, Financial Post, Ivey Business Journal, Change Leadership, and more.

Kiew holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters, and a stubborn Shiba Inu named Brooklyn.

Recent Recognition

  • In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Fluency and Agentic AI adoption.

  • In 2025, Jay represented Canada at the G20 YEA Summit, advising on innovation and entrepreneurship globally.

  • In 2026, Kiew was recognized as a Top Forty Under 40 recipient by Business in Vancouver and his inaugural book, Change Fluency, became a #1 bestseller across various categories including (1) Organizational Learning, (2) Organizational Behaviour, (3) Workplace Processes & Infrastructure, (4) Workplace Culture, and (5) Leadership & Motivation.