NSB Logo Tony Chapman Tony Chapman

Tony Chapman


Toronto, Ontario, Canada

Marketing Strategist & Media Personality

Tony is one of Canada’s thought leaders on consumerism, corporate culture, branding and the impact of change. Tony draws upon his three decades designing award-winning experiences for clients around the globe. He founded and built three agencies, produced meetings and events, and consumer-driven campaigns that engaged the head, heart and hands of audiences.

Keynote Speeches

The Experience Economy | From a place to buy to the place to be

Drive Growth and Profitability by engaging in the Experience Economy. Tourism, Hospitality, Retail, Auto and Financial Services must shift from being a place to (visit, eat, buy or bank) to becoming ’the place to be’, steeped in experiences. Why? Experiences are personal and feed emotion. Experiences will counter Disruptors who use mobile and voice as their Trojan Horse to marginalize your brand, aggregate pricing and sell direct.  In this presentation, Tony will take apart the Platform Economy to show what we must do to counter these disrupters, stay relevant and give our consumers a reason to visit and spend. He will draw upon case studies from around the world to encourage ‘bricks and mortar’ to shift from a place to buy, eat or visit, to one that also offers personal experiences that are value-based, emotive and transformative, and that let people be who they want to be.

Key takeaways:
• Why the 5 P’s are under siege by digital-based disruptors in the Platform Economy.
• Identify the two points of entry where you are most vulnerable to disruption.
• How focusing on the right ‘Be’s’ will enable you to attract guests, increase spend, develop better talent, and guide your messaging and offer, and spark innovation.


Stop Telling Your Story. Become Part of Mine: How to get the attention of the people that matter most to you

Attention is the oxygen of most human endeavor, but in the Age of Noise most brands, ideas and proposals are starving for attention. Too many choices and too much content are competing for a finite amount of our audiences time. So how do we get heard? We stop telling our story and become part of theirs. Tony will draw upon his three decades of crafting powerful stories that engage the ‘head, heart and hands’ of audiences across all industry sectors. He uses entertaining and enlightening case studies to show why any audience-employees, customers, prospects and investors and all face to face and digital channels respond to this powerful and emotive platform.

Key Takeaways:
• The essential pillars to crafting a story & the four human motivators to generate audience response.
• The critical roles in the story, and why your audience is the hero.
• Why storytelling is the best way to be heard in the age of noise.


A Brand New World: Make things Happen Versus Wonder What Happened

Tony outlines the critical forces of change that are rendering much of what we know about leading businesses and even societies obsolete. A growing divide has collapsed the middle ground. You are either making things happen or wondering what happened, there is no status quo.

Tony looks at how to make things happen by first identifying then giving the people that matter most to you – employees, customers, prospects, influencers, and investors ‘More and Less’. More of what matters to each of them – value-added personalization, with less friction and effort. He shows how do dot the three ‘I’s’. Insight, Imagination and Intention. In this Brand New World there is no middle ground. You must make things happen versus wonder what happened.

Tony also offers presentations on cannabis, along with customized workshop based off the descriptions above. View a full outline of his presentations here.

Tony also offers presentations on cannabis, along with customized workshop based off the descriptions above. View a full outline of his presentations here.

Platform Plus Presentations

Unique formats and ways to connect with audiences.
Host, Moderator & Interviewer
Tony is a frequent and often daily contributor to the conversation on National Television and Radio. Tony draws upon his skills as a media host and spokesperson to extend his offering beyond his Keynotes and Workshops. Tony can be available as your Host for the Day ensuring that a consistent message is woven throughout the different Keynotes and Panel Discussions. He considered one of Canada’s top moderators. He is also available to do promotional videos, interview key individuals, or help to support your media efforts surrounding your event.
Workshop: Reciprocity How to give, share, create and collaborate to gain the trust and loyalty of others.
Reciprocity, the lifeblood of humanity, is being challenged by many of today's’ technologies. Humans are being conditioned to promote themselves in social media and are obsessed with finding their 15 megs of fame. We clamour to push forward our stories, ideas, content and selfies with the sole purpose of finding others who can give us ‘likes’, while we offer little or nothing in return. Tony explores differences between transactional work and transformative work. He shares his recipe for creating reciprocal relationships with employees, customers, influencers and investors. The Workshop will be customized to the audience and their industry sector.

Audience reviews:

  • Tony digs deep into the subject to build and stage an outstanding and relevant presentation" based on his audience and the key challenges they face. Tony also draws on his vast experiences, research and timely intel to provide poignant insights into emerging and existing challenges that an organization needs to be aware of and understand. Tony's captivates and resonates.

    - Former Chairman of the Board, Hockey Canada
  • Tony passion is palpable, and the energy level in the room becomes notably higher when he is speaking. His messages are clear, simple and concise - we had Partners still quoting Tony a year after that partners' meeting. He clearly left a mark on our conference and firm.

    - National Director Marketing, and Communications, Grant Thornton LLP
  • We love having Tony as a keynote - he understands retail and what it takes to win. He delivers great content with passion and always keeps the audience wanting more.

    - CEO Retail Council of Canada
  • Tony is energetic and informative. He engages both the panel and the audience by asking big questions that bring out fresh insights and provokes great discussion.

    - Vice President of Marketing, Walmart
  • We were so impressed with his professionalism, energy and ability to pull themes together and make the content relevant for the audience. Tony is an incredibly quick study and developed a keen understanding of this amazing program which made our Symposium Day the best ever!

    - Partner, Deloitte Private Audit & Advisory. Co-leader, Canada’s Best Managed Companies Program

Speaker Biography

Tony is the recipient of over 100 Gold and Best of Show Awards, Agency of the Year and one of the Youngest recipients to be inducted into the Marketing Hall of Legends. Four different television documentaries have featured his approach to audience engagement. Five years ago Tony sold all of his interests to freely speak his mind in the media, and to Host and Deliver Inspirational Keynote Events at Conferences around the world. 

Tony draws upon his three decades of experience as a consumer expert and business strategist, helping multi-national and entrepreneurial organizations build profitable go to market campaigns to craft and deliver personalized presentations that are inspirational, motivational, relevant, and actionable. He is renowned for his ability to turn a Q&A session into a segment of immense value to the audience through his ability to demonstrate in real time how the lessons he has shared can be applied to any individual or business.

Tony is a frequent contributor to the conversation in the mainstream media. He is engaging, provocative, and opinionated; a marketing guru, consumer expert and political strategist. He understands the causes behind our rapidly changing world, how it will impact the viewer, and he delivers succinct ideas on how we must address change. From political positioning to consumer positioning, from the public to the private sectors, Tony Chapman reacts.

His unique perspective was evident as a judge on the Food Network’s hit “Recipe to Riches,” and as the host of City TV’s “Nissan Innovation Challenge.” Tony appears in weekly segments on consumerism: on Global TV’s Morning and on Jerry Agar’s radio show. He has co-hosted the Global Morning Show, BNN, and the Live Drive on 1010.