Successful organizations understand that being able to communicate cross-culturally in the workplace leads to enhanced productivity, performance and employee engagement. Managing diversity drives profitability, leads to innovation and promotes an inspiring workplace culture. Everybody can benefit from communicating more effectively, however, when 20% of Canada’s population is foreign-born, communicating with the cross-cultural advantage is arguably one of the most important types of communication in the 21st century.
• Cultural differences in communication: Indirect vs. direct speaking styles.
• Effective non-verbal communication techniques.
• How to use the VAK model of Communication for a cross-cultural advantage.
Successful organizations understand that being able to attract, recruit and retain a qualified worker with appropriate skills, personality, attitude and motivation can be challenging at the best of times, let alone when chronic labour shortages exist in both skilled and non-skilled occupations. A shortage of skilled labour limits the ability to increase sales or production, which is why many successful organizations recruit foreign workers.
• Why hiring practices sometimes inadvertently ‘screen out’ suitable candidates.
• Effective interview techniques with individualistic and collective cultures.
• Are we speaking the same language? Constructive feedback across cultures.
Successful leaders understand today’s increasingly multigenerational, multicultural and multifaceted workforce brings both opportunities and challenges if not managed effectively. To create trust, collaboration and creative work environments, inclusive leaders need to effectively communicate, understand and listen to their fellow employees. Learning how to communicate and cooperate in the workplace leads to a healthier, happier, motivating and inspiring workplace where everybody benefits.
• How to empower introverts in the workplace.
• Techniques for team building through collaboration and understanding.
• The difference between monochromic and polychromic cultures and why it matters to the workplace.
First impressions, positive or negative, are made in seven seconds or less. We all make quick assessments of others without even realizing it. We are not born with bias. Biases are formed by past situations, experiences, background and culture. Unconscious biases affect and impact decision making both professionally and personally with real impact. Recognizing, managing and mitigating unconscious bias promotes diversity and inclusion.
• The Neuroscience behind Unconscious Bias (“No blame, no shame”)
• Managing and Mitigating Unconscious Bias in Recruitment, Retention and Employee Engagement
• Breaking Bias – Strategies for Gender, Maternal, Affinity and Ageism