Celebrate – Lessons Learned from the World’s Most Admired Organizations
Imagine a workplace where productivity is at an all-time high, where employees are happy to come to work every day, where resources and people are matched to their strengths and are recognized accordingly. Where the notion of “stress” has been replaced with a sense of authentic enjoyment and fun. With lighthearted humor and refreshing honest, Scott shows you how to turn grievances into gratitude, dismay into play, and failure into lessons learned. He weaves the latest pertinent research together with ready-to-use examples showcasing the power of “the celebration mindset” in action. Turn employees and customers into advocates as you celebrate all that is good in your organization.
The Best Way to Predict the Future is to Create It In these globally competitive times, resourcefulness and innovation are essential to survival. The fast-paced, humorous call-to-action will show you & organization how to become a victor – rather than a victim – of change. Learn to be driven not by circumstances and emotion, but by your values and purpose. Scott’s easy-to-use ideas will help build more team spirit, greater productivity, elevated team performance and a healthier, happier culture. An ideal kick-off or closing to your convention, this presentation leaves participants feeling energized, inspired and more accountable to create a better future for themselves and their organizations.
Connecting with Customers
Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful service companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must live service and take pride in a culture that honors and rewards both employees and customers.This entertaining and insightful program is full of tools and techniques that will help you to engage your customers and build perceived value. Learn to build long-term loyalty as Scott reveals the secrets to connecting with customers and employees.
Using Humor for a Change
Using positive humor creates an immediate bond between people, evoking feelings of camaraderie. Humor enhances receptivity, reduces resistance, and sets a tone of familiar cooperation rather than contention. This interactive program explores how to use humor, creativity, and engagement strategies to make an organization more positive, productive, and fun. You will learn to tap into your unique sense of humor, a skill essential to creating the rapport that will pave the way to better relationships and better results. By putting the tools and tactics from this entertaining and insightful program into play, you will soon discover that those who laugh, last!
NSA | Cavett Award
Meeting Industry Leadership | Rise Award